FAQ

1. What type of products does Spring offer?

Spring specializes in selling high-quality merchandise across all verticals including motorsport, cartoons, anime, OTT series, etc. We offer a wide range of stylish and authentic products for fans whose passion speaks for themselves. 

2. How can I place an order?

To place an order, simply browse our collection of Formula 1 merchandise and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information. Once your order is confirmed, we will process it and ship it to you as soon as possible.

3. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience. Please note that we do not use Cash on Delivery option as of now. The payment of the order should be made in advanced and in full to ensure that the order is placed. Rest assured, we will make sure your order reaches you promptly. 

4. How long will it take to receive my order?

The delivery time depends on your location. We strive to process and ship orders within 4-5 business days. Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that international orders may be subject to customs clearance procedures, which can cause additional delays.

5. What is your return policy?

In case the product is damaged, you can mail us on mail.springclub@gmail.com regarding your issue. Please attach the images of the damaged products so that we can be able to resolve your issue at the earliest. Please refer to our Return Policy for detailed instructions on how to initiate a return.

6. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. The shipping cost and delivery time may vary depending on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient.

8. How can I contact customer support?

If you have any questions or need assistance, our customer support team is here to help. You can reach us by email at mail.springclub@gmail.com. We strive to respond to all inquiries within 24 hours.

9. Can I track the status of my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your delivery.

 

10. What if I wish to print my own design ?

Yes, you can. Get in touch with us via email and we will make sure you get your merchandise the way you desire.